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Genesys offers high quality training courses and consultancy support
in Canada and the United States.
 For those organisations that require IT Service Management
(ITSM) training and wish to focus on the core operational functions and
processes, these training courses deliver a highly focused and practical
view of best-practice for the operational support of IT Services.
Our lecturers offer many years of practical experience in IT Service
Management and exceptional communication skills, to provide a uniquely practical
approach to this essential training.
The IT Infrastructure Library® (ITIL®) has become the worldwide de-facto
standard in Service Management; Version 2 of ITIL® documents industry best practice for the
complete operational support and delivery of IT Services.
Our highly experienced lecturers, all of whom hold the ITIL®
Service Manager certificate, combine years of practical experience in IT Service
Management with exceptional communication skills.
The latest evolution of the IT Infrastructure Library® (ITIL®)
- Version 3 - was
released in 2007 and documents industry good practice for the management of IT Services
throughout their life-cycle.
Our highly experienced lecturers, all of whom hold the ITIL®
Service Manager certificate and V3 Expert Certificate, combine years of practical experience in IT Service
Management with exceptional communication skills.
An IT Service Management (ITSM) maturity assessment is an objective way of
assessing the current state of selected operational IT service support and
delivery procedures and processes in an organization. In addition to
noting practices that are working well and identifying any issues, it provides
recommendations for future practice.
The Dynamic System Development Method (DSDM) is a vendor-independent
agile framework for building and maintaining computer-based systems
which combine effective use of tools and
techniques, prototyping and tight project timescales.
Our lecturers all hold the DSDM Trainer and
Practitioner certificates and have unique practical experience in the successful
delivery of numerous DSDM projects.
All Genesys consultants are long-term IT specialists
providing the highest levels of professionalism and expertise. Whether it is consultancy support to help clients implement lessons learnt
in the classroom or other assignments, they can be relied on to deliver.
Please note that the contents of this website reflect the current
interests of our clients rather than the limits of what we can provide. If you
do not find what you need, but feel that we may be able to help, please contact
us for further information.
Contact Information
ITIL® is a
Registered Trade Mark of the Office of Government Commerce in the United Kingdom
and other countries.
- Telephone
250.658.3924
IT Infrastructure Library® is a
Registered Trade Mark of the Office of Government Commerce in the United
Kingdom and other countries.
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- Electronic mail
info@genesys-consulting.ca
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